Service Delivery Excellence

4 days ago

Sydney, New South Wales, Australia beBeeServiceDelivery Full time $90,000 - $120,000

As a key player in driving business success, the Service Delivery Lead is instrumental in overseeing the effective management of service delivery teams and client relationships. A crucial aspect of this role is ensuring smooth operations and delivering exceptional client satisfaction.

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Key to this position is leading daily service delivery for assigned clients. This involves managing work orders, project coordination, and PartnerPlus contracts with precision and attention to detail. Effective communication strategies are vital in facilitating regular client meetings and maintaining healthy stakeholder engagement.

A strong grasp of SLAs, KPIs, and service metrics in a commercial setting is essential for success in this role. Collaborating with internal teams to ensure optimal resource utilisation and delivery outcomes is also a critical aspect of this position.

To excel in this position, one must have demonstrated experience in managing professional services delivery across multiple clients. A tertiary qualification in Business, Technology, or a related field is necessary, along with certifications in ITIL, PMP, or Agile being desirable.

  • Drive business success through effective management of service delivery teams
  • Ensure smooth operations and deliver exceptional client satisfaction
  • Manage work orders, project coordination, and PartnerPlus contracts with precision
  • Maintain healthy stakeholder engagement through effective communication

Requirements:

  • Strong understanding of SLAs, KPIs, and service metrics in a commercial setting
  • Proven experience in managing professional services delivery across multiple clients
  • Tertiary qualification in Business, Technology, or a related field
  • Certifications in ITIL, PMP, or Agile

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