IT Service Optimization Specialist

4 weeks ago


Sydney, New South Wales, Australia Cuscal Full time
Job Overview

We are seeking a skilled IT Service Optimization Specialist to join our team on a Maximum-Term Contract until 30th September 2025, with an outlook to full-time permanent employment. As part of our dynamic team, you will contribute to enhancing efficient and effective IT Service Management processes.

About the Role

In this role, you will be responsible for generating meaningful quality data, regular scorecard generation, and collaborating with technology teams to gather post-implementation reviews. You will also contribute to process enhancement opportunities based on ITSM best practices and industry standards.

Main Responsibilities
  • Data Analysis: Generate statistical, actionable, and consumable quality data, as well as regular scorecard generation exposing core KPIs around network quality, trend analysis, metric design, and monitoring.
  • Collaboration: Work with technology teams to gather post-implementation reviews and collaborate with stakeholders to develop action plans to solve service failures.
  • Process Improvement: Contribute to process enhancement opportunities based on ITSM best practices and/or industry standards.
  • Service Needs Identification: Identify IT Service needs and opportunities based on service performance, metrics, operational issues, or emerging unmet needs.
  • Configuration Management: Maintain the Service Catalogue and Configuration Management Database.


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