Providing Exceptional Customer Experience

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $55,000 - $85,000
Customer Service Representative Job Description

This is an exciting opportunity to deliver exceptional customer experiences across all products. As a Customer Service Representative, you will be responsible for providing comprehensive support and nurturing relationships with customers.

Job Responsibilities:
  • Act as the primary point of contact for customers, providing internal voice and external ear support
  • Provide timely and effective support across all products
  • Handle account management queries, product information requests, and technical support issues
  • Manage incoming customer enquiries via email, chat, and phone
  • Nurture long-term customer relationships and advocate growth
  • Collaborate with internal teams to improve products and processes based on customer insights
Requirements:
  • Minimum 2-3 years of experience in B2C customer service, customer success, or similar customer-facing roles
  • Experience with customer support systems such as CRMs and online chat platforms
  • Strong understanding of financial services and investment products
  • Experience in fintech, banking, or financial services is highly preferred
  • RG146 accreditation is advantageous (we can support the right candidate in obtaining this)
  • Full working rights in Australia

This role requires full working rights in Australia and will thrive in our Sydney office setting.

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