Senior Consultant

1 month ago

Melbourne, Victoria, Australia Fujitsu Full time

About Us

Fujitsu is a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

The Senior Consultant - ServiceNow is responsible for delivering innovative and cost-effective solutions to our clients, focusing on ServiceNow platforms. This role reports to the Service Delivery Manager and is based in Melbourne, with the possibility of remote work and flexible working arrangements.

Responsibilities and Accountabilities

  • Client Engagement: Participate in client workshops, and requirement gathering, and provide solutions that align with customer needs.
  • Solution Design: Assist with functional and technical design workshops, ensuring the design is based on both out-of-the-box functionality and custom requirements.
  • Implementation: Oversee and support the implementation of ServiceNow solutions, adhering to best practices and project timelines.
  • Technical Delivery: Contribute to the development, testing, and implementation of ServiceNow solutions using skills such as HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
  • Process Improvement: Contribute to the automation and process improvement efforts, including risk management and identifying the pros and cons of solutions.
  • Mentoring: Mentor and support junior professionals, helping uplift their skills and capabilities.
  • Certification: Pursue additional Certified Implementation Specialist (CIS) certifications within various ServiceNow product lines.

Requirements and Experience

  • Minimum of 4+ years of experience in ServiceNow design and development in a client-facing role environment.
  • Hands-on experience with ServiceNow beyond ITSM into ITOM, Project Portfolio Management, HR Management, and Field Service Management.
  • Strong business acumen, problem-solving ability, and excellent communication skills.
  • Proven experience in solution design, requirements gathering, process documentation, and continual service improvement processes.
  • Experience with both Waterfall and Agile methodologies.
  • Proficiency in scripting languages such as JavaScript, CSS, HTML, Angular, and REST API integration.
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM.

Qualifications & Certifications

  • IT Degree or relevant tertiary education in Computer Science.
  • ServiceNow CSA and CIS ITSM.
  • ITIL Foundation Certified.

Bonus Points

  • Additional ServiceNow certifications across the suite.
  • Exposure to or general understanding of ServiceNow licensing.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best in-class reward and recognition programs flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity, and Inclusion

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