Customer Support Specialist

2 days ago

Newcastle, New South Wales, Australia beBeeCustomer Full time $55,000 - $75,000

Job Title: Customer Support Specialist

We are seeking a dedicated individual to fill the role of Customer Support Specialist. In this challenging position, you will be responsible for delivering exceptional customer service and resolving issues in a timely manner.

About the Role:

This is an exciting opportunity to join our dynamic team and contribute to our mission of providing outstanding customer experiences. As a Customer Support Specialist, you will be the primary point of contact for customers, responding to inquiries, addressing concerns, and providing solutions to their problems.

Your Key Responsibilities:

  • Action customer requests promptly and efficiently, ensuring that all issues are resolved within set timeframes.
  • Analyze customer sales history to identify areas of improvement and develop strategies to increase customer satisfaction.
  • Communicate effectively with customers, both verbally and in writing, to ensure that their needs are met and exceeded.

Requirements:

  • Proven experience in a high-volume call center environment or similar setting.
  • A strong customer-focused mindset, with the ability to think critically and resolve complex issues.
  • Exceptional communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

Benefits:

As a valued member of our team, you can expect to enjoy a range of benefits, including competitive pay, opportunities for career advancement, and a supportive work environment.

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