Customer Experience Specialist
5 hours ago
Job Title: Customer Experience Specialist
Description:
We are seeking a highly skilled Customer Experience Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service, identifying and selling products aligned to customer needs, and ensuring activities support cost containment and reduction.
Key Responsibilities:
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
Requirements:
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Good problem-solving skills.
- Ability to work independently and as part of a team.
- Excellent time management skills.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
How to Apply:
Apply now and take the first step towards an exciting career opportunity.
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