Customer Service Specialist

**About The Role**:
In this customer focused role, you will have the opportunity to work within a supportive and positive team environment.

This is a **site-based role**, working **Monday - Friday**, located at the **Mayfield** office.

Your responsibilities will include:

- Building and maintaining strong relationships with our customers, making InfraBuild our customers' supplier of choice.
- Proactive end-to-end management of customer orders across our national supply chain
- Managing the communication flow between our customers and our business
- Being the pivotal link between our customers and our internal stakeholders which include Operations, Commercial, Supply & Fulfilment teams.

Ideally you will have the following:

- A passion for delivering an exceptional customer experience
- Excellent communication skills and ability to build positive customer relationships
- A 'can-do' attitude and proactive approach to managing daily challenges
- Ability to multi-task, problem solve with a strong attention to detail

**Key Benefits**:
Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site
- **Generous parental leave**: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
- **Access to long service leave after 5 years**: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
- **Employee Benefits Program**:discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
- **Corporate rates for private health insurance**:Nib Health Insurance offers discounted cover for employees.

**About Us**:
**InfraBuild** is Australia's leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

**InfraBuild's steel manufacturing**team is an integral partner to the construction industry, delivering breakthrough thinking, innovative solutions and the highest standards in quality and supply. Operating two electric arc furnaces in Victoria and New South Wales, InfraBuild then utilises its four rolling mills to form new steel products and supply a range of products to steel distributors and processors nationally.

**Why Work Here?**:
We offer more than just a job; we provide a dynamic environment built on **three pillars** that define our commitment to both our team and our industry.
- **Work with a greater purpose**: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
- **Work well - live better**: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You'll thrive not only in your career with us, but beyond.
- **Build your own future**: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You'll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

**We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.