Human Resources Director

3 weeks ago

Melbourne, Victoria, Australia Snowy Hydro Full time

Job Description

As a key member of Snowy Hydro's team, we are seeking an experienced People Services Manager to lead and develop our People Services team. This role is a valuable opportunity for a professional to make a tangible impact on employee experience, service excellence, and operational efficiency within our retail division.

The successful candidate will be responsible for overseeing our People Services team, ensuring that every interaction reflects our commitment to service excellence and supports the broader People strategy. This includes fostering a collaborative culture focused on service excellence and continuous improvement, implementing and aligning the People Services strategy with organisational goals, and evaluating operations for enhancement and optimisation.

Key Responsibilities:

  • Lead and develop a People Services team, fostering a collaborative culture focused on service excellence and continuous improvement.
  • Implement and align the People Services strategy with organisational goals, while evaluating operations for enhancement and optimisation.
  • Oversee the People Services Helpdesk, ensuring timely, accurate responses to employee inquiries, and managing team performance through help desk metrics.
  • Ensure a seamless onboarding and offboarding experience, while also supporting industrial relations, employee relations, and enterprise bargaining strategies.
  • Collaborate with the People Systems team to optimise technology use, generate insightful reports, and leverage data to improve decision-making and people processes.

Requirements:

  • A tertiary qualification in Human Resources, Business Administration or equivalent experience.
  • Proven experience driving innovation and continuous improvement within a People & Culture function.
  • A strong understanding of industrial relations legislation and best practices, with the ability to maintain compliance.
  • Demonstrated leadership experience in people services and systems, along with the ability to build strong stakeholder relationships.
  • Creative problem-solving abilities and a strategic, enterprise-wide perspective on improving people services.

This is a permanent full-time position based in our Melbourne office. If you are a motivated and experienced professional looking to make a real impact, we encourage you to apply.

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