Lease Administration Manager

2 days ago

Melbourne, Victoria, Australia JLL Full time
Unlock Your Potential as a Lease Administration Manager at JLL

We are seeking an experienced Lease Administration Manager to join our team in Melbourne. As a key member of our team, you will be responsible for overseeing a small team of Lease Administrators and ensuring the smooth delivery of lease administration services for your assigned portfolio.

Key Responsibilities:

  • Manage client relationships and contractual arrangements, ensuring all client-based key performance indicators (KPIs) are met and exceeded
  • Ensure compliance with SOC1 standards and maintain up-to-date lease administration operations guides
  • Drive organic growth and identify pricing opportunities on existing accounts
  • Lead and coordinate successful transitions and major rental reconciliations with discrepancies or arrears
  • Demonstrate a strong understanding of rent roll data and conduct AP vs AR reconciliations
  • Provide timely responses to regional and global reporting requirements and implement recommended procedures
  • Maintain high client satisfaction and adequately staff the account
  • Retain high-performing staff and implement succession plans for critical positions
  • Manage and provide guidance to the Lease Administration team, creating a supportive learning environment
  • Serve as the first point of contact for lease administration performance or information resolution
  • Collaborate with account and internal stakeholders to enhance current systems, processes, and structures
  • Ensure data integrity across systems and conduct regular data audits
  • Train and coach new staff on applications, compliance, and lease administration processes

Requirements:

  • Minimum 4+ years' experience in corporate real estate with good property and lease administration knowledge
  • Tertiary qualification in Business, Property, or equivalent (preferred)
  • Strong knowledge of property and lease administration
  • Outstanding leadership skills and attention to detail
  • Experience with data management and ensuring compliance within tight timeframes
  • Excellent relationship management and stakeholder engagement abilities

About JLL:

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

What We Offer:

  • Great employee discounts off fitness & other renowned brands
  • Active Social Club
  • Well-being program
  • Paid time off for volunteer work
  • Career Opportunities with Australia's #1 Commercial Real Estate firm
  • Premium offices
  • Hybrid / flexible working

We are committed to equal opportunity and building an inclusive workplace. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability, and people of all age, religions, and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.

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