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Lease Administration Manager
2 months ago
We are seeking an experienced Lease Administration Manager to join our team in Melbourne. As a key member of our team, you will be responsible for overseeing a small team of Lease Administrators to ensure smooth delivery of lease administration services for our assigned portfolio.
Key Responsibilities:- Manage client relationships and contractual arrangements, ensuring all client-based key performance indicators (KPIs) are met and exceeded.
- Ensure compliance with SOC1 standards and maintain up-to-date lease administration operations guides.
- Drive organic growth and identify pricing opportunities on existing accounts.
- Lead and coordinate successful transitions and major rental reconciliations with discrepancies or arrears.
- Demonstrate a strong understanding of rent roll data and conduct AP vs AR reconciliations.
- Provide timely responses to regional and global reporting requirements and implement recommended procedures.
- Maintain high client satisfaction and adequately staff the account.
- Retain high-performing staff and implement succession plans for critical positions.
- Manage and provide guidance to the Lease Administration team, creating a supportive learning environment.
- Serve as the first point of contact for lease administration performance or information resolution.
- Collaborate with account and internal stakeholders to enhance current systems, processes, and structures.
- Ensure data integrity across systems and conduct regular data audits.
- Train and coach new staff on applications, compliance, and lease administration processes.
- Minimum 4+ years' experience in corporate real estate with good property and lease administration knowledge.
- Tertiary qualification in Business, Property, or equivalent (preferred).
- Strong knowledge of property and lease administration.
- Outstanding leadership skills and attention to detail.
- Experience with data management and ensuring compliance within tight timeframes.
- Excellent relationship management and stakeholder engagement abilities.
- Great employee discounts off fitness & other renowned brands.
- Active Social Club.
- Well-being program.
- Paid time off for volunteer work.
- Career Opportunities with Australia's #1 Commercial Real Estate firm.
- Premium offices.
- Hybrid / flexible working.
We are committed to equal opportunity and building an inclusive workplace. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability, and people of all age, religions, and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
