Australia QSR Market Transformation Director

4 weeks ago

Melbourne, Victoria, Australia Carl's Jr. Full time

We are seeking a highly skilled Country Business Director to join our team at Carl's Jr. in Australia.

Job Description

This role will be responsible for leading and executing a bold strategic plan to drive transformational support to franchisees, helping to accelerate the company's leadership position in the Australian QSR market.

You will report to the General Manager, Asia, and work closely with Franchise Business Consultants and the broader Australian cross-functional team to deliver winning results through best-in-class processes and systems and execution of key initiatives for improvement.

SUCCESS IN THIS ROLE WILL INVOLVE DRIVING EXECUTION AGAINST KEY INITIATIVES FOR IMPROVEMENTS ACROSS THE SYSTEM IN SUPPORT OF FRANCHISEES AND AN IMPROVED CUSTOMER AND TEAM MEMBER EXPERIENCE.

Responsibilities:
  • Partner with the General Manager and CKE Regional and International Teams to establish and deliver strategy to support the growth of Carl's Jr. Restaurants throughout Australia.
  • Make decisions and consult as appropriate on general business and operational activities and tactics to support relevant business needs.
  • Directly manage, develop, and lead a team of Franchise Business Consultants to achieve brand success as defined by periodic, quarterly, and annual performance targets.
  • Support franchisees in their pursuit of sustainable and continuous improvement in restaurant-level performance as measured by the operations scorecard metrics (QA/OA assessment, Customer Satisfaction, Training Compliance, Speed of Service, etc.) and profitability targets (including same-store sales, EBITDA, transaction counts, and other relevant KPI's).
Requirements:

To succeed in this role, you will need:

  • 7+ years of operating experience in multi-unit, consumer-facing businesses; QSR, restaurant, and/or food-service industry experience preferred.
  • Deep understanding of the Australian QSR market, including entry into new geographies.
  • Demonstrated ability to drive measurable, sustainable results that exceed expectations.
  • Collaborative & Influential leadership
  • Critical thinking & creative problem-solving
  • Ability to build, lead, and develop high-performing teams.
  • Experience in the delivery of business-critical projects requiring cross-functional and multiple stakeholder engagement.
Estimated Salary Range:

$120,000 - $180,000 per annum, depending on experience and qualifications.

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