Client Engagement and Research Operations Manager

2 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

Client Engagement and Research Operations Manager

About the Role

We are seeking a highly skilled Client Engagement and Research Operations Manager to join our Digital Business Banking team. As a key member of our team, you will be responsible for managing the ongoing engagement and operational running of client events and research activities supporting a programme of delivery to transform our Corporate Banking platform - CommBiz.

Key Responsibilities

  • Research Planning and Prioritisation: Creating and managing a prioritized pipeline of research events and activities required to support the CommBiz programme
  • Event Organisation and Coordination: Planning and coordinating research-related events, workshops, and training
  • Client Engagement and User Panel Management: Managing a consistent pipeline of clients and users and engagement with them for participation in research events and activities
  • Resource Management: Managing additional research tools, platforms, and vendors required to support delivery of the research pipeline
  • Insight Distribution: Managing a centralized repository of research insights and distribution for visibility and incorporation by delivery teams and the business more broadly
  • Collaboration: Working closely with researchers, designers, and product owners to ensure seamless integration of research insights into product development
  • Research Process Optimisation: Streamlining research processes and methodologies to enhance efficiency and effectiveness
  • Data Management: Overseeing data governance, ensuring data integrity and compliance with privacy regulations
  • Advocacy: Advocate for the value of research operations across the broader organisation

Requirements

  • Strong knowledge of research operations principles and best practices
  • Excellent relationship management and communication skills
  • Strong organisational skills with the ability to plan and prioritise tasks to optimise team efficiency and productivity
  • Good analytical skills and a desire to delve into a problem space to better understand it
  • Familiarity with a range of digital experience research activities, both qualitative and quantitative
  • Experience in managing research tools and platforms
  • A proactive problem-solving approach coupled with clear, open, and consistent communication style

About Us

We are the Commonwealth Bank of Australia, one of the country's leading financial institutions. We are committed to delivering world-class business banking experiences and are seeking a talented individual to join our team.

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