Customer Success Manager

4 weeks ago

Sydney, New South Wales, Australia SevenRooms Full time
{"title": "Customer Success Manager", "description": "Join Our Team

We are seeking a highly skilled Customer Success Manager to join our team at Seven Rooms. As a key member of our customer success team, you will be responsible for ensuring the long-term success of our customers.

Key Responsibilities:

  • Manage your book of business to ensure strong customer health and adoption.
  • Develop success plans to ensure customer objectives are achieved.
  • Build strong, long-lasting relationships with key stakeholders and executive sponsors.
  • Maintain data integrity to track key metrics and analyze findings to optimize revenue.
  • Collaborate with various teams across Seven Rooms to deliver quality and thoughtful products to our clients.

Requirements:

  • 4+ years of experience in a Customer Success or Account Management role.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
  • Experience building and implementing systems and processes for internal communication.
  • Proven ability to manage multiple projects while paying attention to detail.

What We Offer:

  • A fresh start with a flexible and independent working schedule.
  • Equitable compensation based on external market data.
  • Equity for all employees as part of our commitment to everyone being an owner.
  • Employee programs and recognition, including a monthly stipend and quarterly dining credit.
  • Opportunities for training and professional development.

About Seven Rooms:

We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data, and deep product knowledge. We are passionate about our mission and committed to delivering a world-class experience to our clients.

", "lang_code": "en"}

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