Customer Success Manager

3 weeks ago

Sydney, New South Wales, Australia Klaviyo Inc. Full time
About the Role

We are seeking a highly skilled Principal Customer Success Manager to join our Sydney office. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving revenue growth for our Mid Market and Enterprise customers.

Key Responsibilities
  • Create customized customer success plans to meet customer goals and challenges
  • Develop and execute strategies to increase email and SMS revenue for customers
  • Build strong relationships with customers and executives to drive executive stakeholder alignment
  • Proactively identify and execute on areas for new content, program development, or training to drive customer success globally
  • Collaborate with leadership to drive customer value and decrease churn
Requirements
  • 5+ years of mid-market or enterprise account management experience
  • Excellent program management skills and ability to own customer projects
  • Strong business acumen and creative problem-solving skills
  • Excellent communication and organizational skills
  • Experience managing customer relationships through Salesforce or similar CRMs
What We Offer

As a member of the Klaviyo team, you will be supported with a range of benefits, including private health cover, financial and professional coaching, and a generous annual learning allowance.

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