Operations Director

1 week ago

Melbourne, Victoria, Australia beBeeServiceDelivery Full time $100,000 - $140,000
Senior Service Delivery Leader

We are seeking a seasoned service delivery expert to oversee our complex and large-scale portfolio of contracts. This critical role is central to ensuring operational excellence, contractual compliance, and driving performance across multiple sites.

This high-impact position involves leading the delivery of contracted services, with a focus on meeting or exceeding operational, financial, and compliance targets. You will oversee a team of direct reports and a workforce across multiple sites, fostering a culture of safety, performance, and accountability.

The ideal candidate will have extensive experience in senior operational or contract management roles within industrial services, engineering, infrastructure, utilities, or similar sectors. They will bring a proven track record of leadership, commercial acumen, and financial expertise, including full P&L responsibility.

Key Responsibilities:
  • Lead the delivery of contracted services, ensuring all operational, financial, and compliance targets are met or exceeded.
  • Oversee a team of direct reports and a workforce across multiple sites, fostering a strong culture of safety, performance, and accountability.
  • Manage full P&L ownership for the region, including budgeting, forecasting, and meeting revenue and margin targets.
  • Build strong relationships with clients to ensure service excellence, contract compliance, and quick resolution of any escalations.
  • Take ownership of enterprise agreement negotiations and maintain constructive engagement with employee representatives and unions.
  • Deliver against key KPIs including sales growth, workforce stability, service quality, and rate build accuracy.
  • Collaborate with the executive team to align site operations with strategic business goals.
  • Ensure full compliance with safety, legal, and quality standards while embedding continuous improvement practices.
  • Leverage systems and tools to optimise planning, reporting, and service delivery.
  • Identify new market opportunities and lead business development efforts to support regional growth.
About You:
  • You are a confident, results-driven leader who thrives in complex, fast-paced environments. Known for your ability to lead large, diverse teams, you bring a pragmatic, solutions-focused mindset to every challenge.
  • You bring extensive experience in senior operational or contract management roles within industrial services, engineering, infrastructure, utilities, or similar sectors.
  • Proven leadership of large-scale workforces across multi-site environments.
  • Strong commercial and financial acumen including full P&L responsibility.
  • Deep understanding of contractual obligations, service delivery KPIs, and operational risk management.
  • Industrial relations experience, including union negotiations and navigating workforce change under EBA/award conditions.
  • A successful track record of driving revenue, margin, and service expansion.

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