Customer Experience Strategy Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $130,000 - $143,650

As a Customer Experience Strategy Lead, you will have the opportunity to spearhead customer feedback initiatives and develop impactful strategies that drive business growth.

About the Role
  • Develop and implement a comprehensive customer experience program that aligns with organisational goals and objectives.
  • Manage a team of research and insights professionals responsible for executing the customer experience program and delivering actionable insights.
  • Design processes and procedures to support the efficient operation of the research and insights department.
  • Analyse customer feedback data to identify trends, patterns, and insights that inform strategic decision-making and improvement initiatives.

This role requires strong analytical skills, excellent leadership and communication abilities, as well as experience working with customer feedback data.

Requirements
  • Bachelor's degree in a related field, such as marketing, research, or business analytics.
  • 10+ years of experience in customer experience, marketing, or research.
  • Proven track record of leading successful customer experience programs and managing high-performing teams.
  • Strong ability to work with complex data sets and identify meaningful insights.
  • Excellent stakeholder engagement and interpersonal skills.

This role demands exceptional leadership, communication, and stakeholder engagement skills, as well as strong analytical capabilities.

  • Customer Strategy Specialist

    7 days ago

    Sydney, New South Wales, Australia Nsw Government -Customer Strategy & Technology Full time

    **Exciting opportunities to work in a dynamic team and showcase your customer strategy, analytical, communication and stakeholder engagement skills**:- **2 Permanent full-time roles based at Sydney (flexibility offered).**:- **A challenging and rewarding role offering great exposure and opportunity to contribute in a meaningful way to the future of Sydney...

  • Customer Experience Strategy Lead

    2 weeks ago

    Sydney, New South Wales, Australia Stake Full time

    Stake is looking for a **Customer Experience Strategy Lead**to join our fast growing team here within a hybrid working modelWe're an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we've empowered a new wave of investors. Stake has grown fast from a fintech...

  • Director of Customer Experience Strategy

    7 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $150,000 - $180,000

    Chief Customer Experience OfficerThis pivotal role plays a leading part in the broader organisational leadership group.Responsibilities:Develop and execute a comprehensive customer experience strategy across multiple business units.Ensure seamless alignment of service design with customer expectations.Optimise the customer journey and touchpoints for...

  • Customer Experience Lead

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $110,000 - $130,000

    We are seeking a Customer Experience Lead to oversee the customer support team and drive process optimization. This role is ideal for individuals who possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.Job DescriptionThe successful candidate will lead our customer support team,...

  • Customer Experience Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExcellence Full time $95,000 - $125,000

    Transforming Customer ExperiencesScentre Group is a leading retail and luxury brand partner, creating unique shopping and leisure experiences for our customers. As a key player in the company's purpose to 'create extraordinary places, connecting and enriching communities,' you will have the opportunity to be part of a dynamic team that is shaping the future...

  • Customer Experience Lead

    2 weeks ago

    Sydney, New South Wales, Australia Circles Full time

    **About this role**:- We are looking for a passionate, driven and results-oriented professional to help build the best in class customer experience across our products and services.- This individual will be responsible for driving improvements across products and processes to enable world class customer experience with NPS as a North Star metric.**What you...

  • Customer Experience Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $123,000

    Customer Service Manager RoleWe are seeking a Customer Service Manager to lead our team and deliver exceptional customer experiences.This role requires you to lead teams in providing outstanding customer service, ensuring a positive shopping experience.You will be responsible for coaching teams to excel in service delivery, safety, and merchandising...

  • Customer Experience Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $86,657 - $114,714

    As a key member of our team, you will play a pivotal role in delivering exceptional customer experiences that align with our business strategy.About the Role:You will be responsible for developing and implementing creative marketing campaigns that drive customer engagement and loyalty.Your expertise will be instrumental in building strong relationships with...

  • Customer Experience Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $85,000 - $105,000

    Customer Experience LeadThis is a key role that oversees all customer touchpoints and communications to drive customer satisfaction.Responsibilities:Develop and implement strategies to enhance the customer experience.Collaborate with cross-functional teams to ensure seamless customer interactions.Monitor and analyze customer feedback to inform business...

  • Customer Experience Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $105,000

    Are you a charismatic leader with a passion for delivering exceptional customer experiences?This key role involves leading and developing our team of Club Supervisors, driving high standards of service while growing membership through engaging with members and guests.The Customer Service Manager will work closely with the operational service team, handle...