Operations Excellence Manager

1 week ago

Brisbane, Queensland, Australia beBeeLeadership Full time $100,000 - $124,999
Operations Supervisor

We are seeking an Operations Supervisor to lead our operations team and drive operational excellence.

The successful candidate will be responsible for managing and controlling aspects of the operations, whilst developing and influencing positive team outcomes.

An exciting opportunity has become available for a skilled and experienced Operations Supervisor to join our team.

  • About the Role:
  • This crucial role will be responsible for handling all TNT products with a major focus on domestic priority and international freight.
  • The Operations Supervisor will be accountable for driving operational excellence by managing and controlling aspects of the operations.
  • The successful candidate will develop and influence positive team outcomes, fostering a customer-focused culture.
  • Key Responsibilities:
  • Lead, motivate and empower employees through effective communication, excellent leadership and regular performance feedback.
  • Analyseday-to-day results in depot operations and take action to meet depot targets for service quality, loss and damage reduction at optimum costs.
  • Establish a customer-focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.
  • Ensure continuous improvement and share best practices implementation.
  • Initiate and implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost.
  • Explore opportunities to improve service level in the most cost-efficient way.
  • Ensure all resources are focused to achieve high quality service performance.
  • Ensure staff are trained identifying training needs and implementing programmes and people development strategies.

Experience Required:

  • 3 years relevant experience in an operations environment.
  • Knowledge of optimisation processes.
  • Good knowledge of Operations processes and related technology.
  • Proven track record of continuous improvement.
  • Ability to realise concepts in a can-do mentality.
  • Understands communication requirements in a multi-cultural environment.
  • Proven experience and knowledge in effective training, coaching and people management practices, including leadership development.
  • Professional certification or equivalent level of experience.

About You:

As an ideal candidate, you should have 3 years of experience in an operations environment and possess good knowledge of Operations processes and related technology.

You should also have a proven track record of continuous improvement and ability to realise concepts in a can-do mentality.

In addition, you should understand communication requirements in a multi-cultural environment and have professional certification or equivalent level of experience.

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