Customer Service Representative
2 weeks ago
About Toll Transport Pty Ltd
We are a leading logistics and transport company operating in 27 markets worldwide, with a network spanning 150 countries. Our 16,000 team members are dedicated to providing innovative supply chain solutions to our 20,000+ customers.
As a fast-paced and dynamic organization, we are committed to delivering exceptional customer experiences through our sophisticated supply chain management.
Customer Service & Administration | Laverton North
The Opportunity
We have an exciting opportunity for a customer service representative to join our Resources & Industrials function based in Laverton North. As a key member of our team, you will be responsible for:
- Providing high-quality customer service to key account customers, driving customer satisfaction and retention through overall business success.
- Processing orders using our management systems, ensuring timely and accurate delivery of goods.
- Ensuring the highest level of service is provided to internal and external customers, stakeholders, and partners.
- Being the first point of contact for customer queries, resolving issues promptly and efficiently.
- Building strong relationships with stakeholders, including customers, warehouse, and transport teams.
About You
To succeed in this role, you will need:
- Previous experience in a high-volume customer service position, with a strong track record of delivering excellent customer experiences.
- Excellent computer literacy, with proficiency in MS Office and typing skills.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Organisational, time management, and conflict resolution skills, with a focus on delivering results in a fast-paced environment.
What Moves You?
At Toll Transport Pty Ltd, we believe in empowering our people to make a real impact. With a bold vision to expand our global reach, we offer a dynamic and inclusive work environment that fosters growth, collaboration, and innovation. Join us and be part of a team that is shaping the future of logistics and transport.
As a customer service representative, you will have the opportunity to work with a diverse range of customers, from major ASX listed chemical suppliers to manufacturers. You will be responsible for providing exceptional customer service, processing orders, and building strong relationships with stakeholders. If you have a passion for delivering excellent customer experiences and are looking for a new challenge, we encourage you to apply.
Estimated salary: AU$65,000 - AU$80,000 per annum, depending on experience.
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