Operations Director
2 weeks ago
About The Good Guys
We're a leading Australian retailer driven by our purpose to help families live better for less. With over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne, we're committed to delivering exceptional customer experiences.
Why Work with Us?
- We have a supportive, transparent, and inclusive team culture.
- We're a multi-award-winning, iconic retail brand with a rich history in the Australian market since 1952.
- We offer a competitive salary package, a leading commission structure for sales positions, and generous team member discounts across The Good Guys and JB Hi-Fi.
- You'll work with exciting, industry-leading products and brands from Apple to Dyson, Samsung, Nespresso, Weber, and more.
- We support vulnerable members of our community through our 'Doing Good' and 'Helping Hands' workplace giving programs.
- You'll have exposure to ongoing training and development opportunities from day one.
- We offer fantastic long-term career opportunities across the broader The Good Guys/JB Hi-Fi group.
About the Role
As our Operations Manager, you'll lead the store operations functions to drive a positive, sales-focused culture and deliver profitable sales growth.
Key Responsibilities
- Develop Warehouse and Administration teams' knowledge and capability.
- Deliver a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.
- Ensure the store meets all compliance and legislative requirements.
- Monitor store activities to ensure alignment with the business's core policy and standard operating procedures.
- Establish and oversee effective warehouse inventory management processes and systems.
About You
- 2+ years of retail leadership experience.
- Demonstrated warehouse and administration experience.
- Excellent communication skills, both written and verbal.
- People leadership experience.
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