Business Operations Director
7 days ago
At The Good Guys, we're driven by our purpose to help families live better for less. As a leading retailer of electrical and appliance products, we've been delighting customers since 1952.
We have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Melbourne. Our goal is to be Australia's strongest growing total home solutions electrical retailer.
About Us
Our Culture
- We pride ourselves on being a supportive, transparent and inclusive team.
- We're a multi-award winning, iconic retail brand with a rich history in the Australian market.
- We offer a competitive salary package, a leading commission structure for sales positions and generous team member discounts.
- You'll work with exciting industry-leading products and brands from Apple to Dyson, Samsung and Weber.
- We support vulnerable members of our community through our 'Doing Good' and 'Helping Hands' workplace giving programs.
- Every dollar donated by our team is matched, resulting in over $33m given to charity partners.
- Ongoing training & development opportunities are available from day one.
- Fantastic long-term career opportunities exist within the broader The Good Guys/JB Hi-Fi group.
About The Role
The successful candidate will lead the store operations functions to drive a positive sales-focused culture and deliver profitable sales growth.
Key Responsibilities
- Develop Warehouse and Administration teams' knowledge and capability.
- Create a great customer experience and effectively resolve any customer complaints and queries.
- Evaluate compliance and legislative requirements and ensure adherence.
- Monitor store activities to align with core policies and standard operating procedures.
- Establish effective warehouse inventory management processes and systems.
About You
- A minimum of 2 years of retail leadership experience.
- Demonstrated expertise in warehouse and administration management.
- Excellent communication skills (written and verbal).
- Experience as a people leader.
Estimated Salary: AU$120,000 - AU$180,000 per annum
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