
Highly Skilled Customer Service Professional Wanted
3 days ago
Job Title
We are seeking a highly skilled and experienced professional to join our team as a Customer Service and Administration Officer. This pivotal role requires exceptional customer service skills, strong administrative abilities, and the ability to work effectively in a fast-paced environment.
- Key Responsibilities:
- Customer Support: Provide excellent customer service via phone, email, and other communication channels, resolving issues efficiently and professionally.
- Administration: Manage administrative tasks, including data entry, filing, and record-keeping, ensuring accuracy and attention to detail.
- Scheduling and Coordination: Coordinate with colleagues and stakeholders to ensure seamless scheduling and timely completion of tasks.
- Financial Management: Assist with financial tasks, including invoicing, accounts payable, and budgeting, ensuring compliance with company policies.
- System Maintenance: Maintain and update internal systems, including CRM and accounting software, to ensure accurate and up-to-date information.
Requirements:
- Minimum 2 years of experience in a similar customer service or administration role.
- Proficiency with computers and strong working knowledge of Microsoft Office Suite.
- Experience with CRM and accounting software is highly preferred.
- A valid Police Check or willingness to obtain one.
- Experience and knowledge of the industry is preferred.
Attributes:
- Ambitious & Proactive: A highly motivated self-starter with a passion for excellence and solution-focused mindset.
- Organised & Detail-Oriented: A keen eye for detail, able to follow established systems and processes, and manage multiple tasks efficiently to ensure all work is completed accurately and on time.
- A Strong Communicator: Excellent listening and communication skills, articulate and well-presented, and a team player who thrives in a positive team spirit.
- Adaptable & Professional: Able to deal with change in an open-minded and enthusiastic manner, maintain a high level of professionalism at all times, and have a strong work ethic.
Why Join Our Team?
At our organisation, we believe in creating a positive and rewarding work environment where every team member is valued. We offer a supportive and inclusive culture, opportunities for growth and development, and a competitive compensation package.
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