Highly Skilled Customer Service Representative Wanted
7 days ago
Job Description: We are seeking a highly skilled Customer Service Representative to join our team. This role involves providing exceptional support to customers, responding to queries and resolving issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone and email
- Resolve customer complaints and issues in a fair and timely manner
- Collaborate with internal teams to resolve complex customer issues
- Develop and maintain knowledge of products and services to provide accurate information to customers
- Monitor and report on customer satisfaction metrics
Requirements:
- Year 12 or equivalent qualification
- 2–3 years' experience in a front-facing customer service or sales role
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and manage competing priorities
- Proficiency in CRM tools and Microsoft Office
What We Offer:
- Opportunity to work in a dynamic and growing industry
- Competitive salary and benefits package
- Professional development opportunities
- Collaborative and supportive team environment
Why You'll Love Working Here:
- Join a team that values diversity and inclusion
- Work in a company that prioritizes customer satisfaction
- Enjoy a range of employee benefits and perks
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