Team Coordinator

2 weeks ago

Perth, Western Australia beBeeLeadership Full time $60,000 - $72,000

Job Overview

The Team Manager is responsible for coordinating a team of support workers in delivering exceptional customer care within a residential setting.

Key Responsibilities:

  • Providing direct supervision, guidance and evaluation of support workers in their duties ensuring that policies, procedures and documentation requirements are effectively implemented and followed.
  • Coordinate and manage the daily operations of house locations to ensure effective service delivery.
  • Establish and maintain strong relationships with stakeholders, team members and management through timely and regular communication.
  • Develop, implement and monitor customer-centered supports in collaboration with all team members, external services and relevant stakeholders to achieve customer goals.
  • Ensure efficient management of customer finances in accordance with organizational requirements.
  • Monitor and adhere to reporting requirements, especially in relation to workplace health and safety, staff and customer incidents, complaints and reportable incidents.
  • Ensure that documentation and operational records are current, comprehensive, well-maintained and meet confidentiality requirements in accordance with organizational policies.
  • Coordinate rosters in adherence to award requirements.
  • Participate in organizational performance reviews and strategic planning.
  • Act as a role model and advocate for best outcomes for individuals with disabilities.
  • Perform after-hours on-call duties and demonstrate sound judgment in managing call emergencies.

About You

This role requires you to possess:

  • Certificate III in Individual Support or equivalent qualifications.
  • 1 year of related experience.
  • Strong reporting and communication skills.
  • Excellent problem-solving abilities.
  • Good IT skills and experience in client management systems.
  • Strong time management skills and ability to coordinate multiple services.
  • Proven ability to manage multiple teams with positive results.
  • Ability to work with minimal supervision and from a position of trust.
  • Strong understanding of changing standards and codes of conduct in the industry.
  • Ability to work flexible hours to meet set deadlines and objectives.
  • Ability to resolve conflicts in a timely manner.
  • A current working with children check.
  • NDIS Worker Screening.
  • Current first aid and CPR certification.

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