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Customer Contact Insights Specialist
2 months ago
We are seeking a highly skilled Customer Contact Insights Specialist to join our team at Bendigo Bank. As a key member of our Customer Contact division, you will play a critical role in driving business growth and improving customer outcomes.
Key Responsibilities- Review contact centre data to identify insights and trends that inform business decisions.
- Develop and implement data-driven solutions to improve customer experience and drive business growth.
- Collaborate with cross-functional teams to design and implement process improvements.
- Present findings and recommendations to senior stakeholders.
- Deep understanding of contact centre operations and customer segments.
- Strong analytical and problem-solving skills.
- Ability to communicate complex data insights to non-technical stakeholders.
- Experience with CRM systems, SQL, and AWS Amazon Connect is desirable.
Bendigo Bank is a leading Australian bank with a strong commitment to customer service and community engagement. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
We believe in the importance of diversity and inclusion, and we actively encourage applications from candidates from diverse backgrounds.
Our benefits package includes flexible work arrangements, professional development opportunities, and a range of employee benefits.
