Customer Service Specialist

3 weeks ago

Bendigo, Victoria, Australia Bank Australia Full time

Immerse yourself in creating a positive impact for people and the planet at Bank Australia. Our mission is to use the business of banking as a force for good.

We're growing fast as more people choose to align their banking with their values. We're a customer-owned, B Corp-certified bank that empowers our staff and 185,000+ customers to be part of the clean money movement.

We have a fixed-term, part-time (22.8 hours per week) opportunity from November 2024 until 18th July 2025 for a Customer Service Consultant to work in our Bendigo branch. The successful applicant will be self-motivated, have excellent communication and interpersonal skills, and enjoy working in a team environment.

Why choose Bank Australia?

  • We have big plans to become Australia's most trusted bank and a leading purpose-driven business.
  • As a certified B Corp, we're part of a global business community that meets the highest social and environmental standards, putting purpose over profit.
  • Every role and person in our bank is essential to bringing our values, purpose, and aspiration to life.
  • We offer flexible working options, competitive salary, and 13% super.
  • Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing, including 24/7 free counselling, free flu vaccinations, and discounted gym memberships.
  • We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation, and family violence leave; and the opportunity for bonus annual leave.
  • We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
  • We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
  • We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

Key responsibilities:

  • Providing exceptional customer service to meet the banking requirements of our customers both face-to-face and over the phone.
  • Assisting in the development of long-term mutually rewarding relationships between our bank and its customers through various in-branch transactions, including cash deposits and withdrawals, educating our customers on the benefits of online banking, and using the Bank Australia app.
  • Identifying opportunities to market our range of financial products and services through continuous education and interaction with our customers, both new and existing.
  • Promoting Bank Australia in a positive and professional way in our social, environmental, and sustainability strategies through various volunteer programs and opportunities.
  • Positively contributing to the success of the branch and the branch team as a whole.

Requirements:

  • A track record in excellent customer service.
  • Confidence in building strong relationships with customers.
  • Well-developed written, verbal, and interpersonal skills.
  • The ability to determine priorities and work effectively under pressure.
  • FSRA Tier 2 accreditation preferred.
  • Previous customer service/sales experience is essential.
  • Commitment to Bank Australia's purpose, aspiration, values, and brand as well as the B Corp ethos.

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