Customer Service Representative

2 weeks ago


Bendigo, Victoria, Australia Bupa Full time
Customer Value Specialist Role Overview

A career at Bupa is more than just a job. We believe in being good people and helping others whenever we can. This includes our customers, communities, and our people.

As a Customer Value Specialist, you will be part of a supportive team that gives you the trust and time to interact with customers to deliver health solutions and claim resolutions that are meaningful to them.

Key Responsibilities:

  • Provide individual recommendations of the most suitable health and wellbeing products based on customer needs.
  • Work within the wider community to develop business and community-based relationships that promote the Bupa brand and products.
  • Assist existing Bupa members in their day-to-day transactions, ensuring they understand the full value of their health insurance product.
  • Provide solutions to any identified concerns or needs, and educate members on all the benefits they can access.

About Bupa: We care for our customers, communities, and people. We believe in giving you room to grow and supporting you to excel in your role.

We are an equal opportunity employer committed to ensuring equality in recruitment, development, retention, and promotion of staff.



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