CRM System Administrator

3 days ago

Brisbane, Queensland, Australia Hitachi Construction Machinery Full time

About the Role

We are seeking a highly skilled CRM Administrator to join our Brisbane team at Hitachi Construction Machinery. As a key member of our team, you will be responsible for coordinating and supporting the implementation, development, and ongoing maintenance of our internal Salesforce CRM system.

Your Key Responsibilities

  • Manage user activation and deactivation, setup sharing settings, roles, profiles, and groups.
  • Perform administration tasks, including basic configuration, creation of custom objects and fields, modifying record types, page layouts, and related lists.
  • Build custom reports, dashboards, and workflows according to user requirements.
  • Assist with data migration from external sources as needed.
  • Develop and implement a strategy to promote Salesforce adoption across the business and encourage best practice.
  • Evaluate new Salesforce releases to determine functionality requirements and impact on the existing system.
  • Continuously review the instance and make recommendations on improving existing business processes.
  • Develop training materials and provide training and support to users.

About You

To be successful in this role, you will need to have:

  • Validated strong knowledge of the Salesforce system (Sales Cloud as a minimum) and hands-on experience as a system administrator, including system audits and upgrades.
  • Proven capability to work with stakeholders to gather requirements and convert them into project scope.
  • Experience in troubleshooting and resolving support tickets.
  • Meticulous about deadlines, demonstrating the ability to coordinate others toward the accomplishment of goals.
  • Demonstrated ability to undertake project management responsibilities of projects, ensuring projects are governed appropriately, and are completed on time, within budget, and to the desired quality.
  • Understanding of conventional contract and business terminology required to draft contract clauses.

About Hitachi

We believe that success comes from the partnership of our market-leading products and the quality of our people. If you are a motivated and experienced CRM Administrator looking for a new challenge, please apply for this exciting opportunity.

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