Senior Business Alignment Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $170,000 - $215,000
Job Description:

We are seeking a senior leader to play a critical role in driving customer readiness and adoption of our products. The ideal candidate will have a proven track record of successfully leading delivery teams and influencing outcomes at all levels.

The Customer Readiness Team forms a vital link between the Customer Organisation and Product teams, playing a key role in successful implementation of product and business change, identification of critical customer risks, monitoring the customer impact of product change, and supporting our business response in incident management.

The successful candidate will lead, coach, and develop a high-performing delivery team tightly aligned with the Customer organisation's objectives and key results. They will engage with leaders across Product, Technology, and Customer functions as the primary conduit to deliver awareness of product initiatives and their impact on customers.

  • Advocate for customer outcomes and ensure customer requirements are understood and adopted for high-priority business change.
  • Raise risks through relevant decision-making forums, escalate high-impact decisions as needed, and put commercially viable plans in place to mitigate risks.
  • Ensure the successful implementation of product and business change into the Customer organisation, achieving Cost to Service (CTS) objectives, CX productivity is not impacted, and all customer teams are well prepared to support customers.
Required Skills and Qualifications:

To be successful in this role, you will need to possess:

  • A commercial mindset and preferred understanding of SaaS business models.
  • Excellent communication skills with an ability to interact with different stakeholders, both non-technical and technical.
  • Highly agile, responsive, and comfortable working with complex and diverse data.
  • A strong people and performance leader, driven by delivery of tangible business outcomes and results.
  • Initiative and a passion for data and a willingness to go the extra mile.
Benefits:

We offer a comprehensive package of benefits that reflects our human values. This includes:

  • Paid leave to use however you'd like, plus statutory holidays.
  • Dedicated paid leave to care for your physical and mental wellbeing.
  • An Employee Assistance Program to access mental health care for you and your family.
  • Health insurance, life insurance, and income protection.
  • Wellbeing and sports programmes.
  • Employee resource groups.
  • 26 weeks of paid parental leave for primary caregivers.
  • An Employee Share Plan.

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