Global Onboarding Specialist

We're a transformative fintech with a proud history of providing superior digital experiences. Our team is dedicated to creating innovative solutions for our clients.

Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great results. We foster a culture that champions individual growth, professional development, and work-life harmony. We encourage our team to bring challenge thinking and fresh ideas to the table, empowering them to focus on outcomes.

We are currently going through an exciting phase of growth as we invest in cutting-edge technologies. This position is one of our most recent additions, dedicated to driving conversion of customers from first touch to first trade.

You will be part of an experienced Product Management team who have won awards for customer satisfaction amongst our competitors, and cultivated passionate brand loyalty. Reporting to our Head of Product, you will be leading the development and execution of our global product strategy ensuring our client experience is best in the market with improvements and tools to enhance their trading experience.

We are looking for a product leader who is a great communicator and domain expert with genuine passion for data and analytics, using them to evaluate conversion performance. You should also have an unwavering focus on meeting customer needs, actively seeking opportunities to learn from them and applying those insights to test, refine, and enhance the overall customer journey.

This role involves:

• Developing and executing a strategy for streamlined onboarding and account management services, leading to higher conversion and cross-sell opportunities.
• Ideation, design, implementation of new features and functionalities.
• Prioritizing feature development based on user feedback, business goals and industry best practices.
• Carrying out the delivery of the onboarding strategy while looking forward at how you will continue to optimize and increase approval and conversion rates globally.
• Maintaining and optimizing current onboarding flows and processes while moving forward with a new best in class platform build.
• Combining traditional KYC methods with innovative technology to enhance and expand the capabilities of our platform.
• Collaborating with cross-functional teams to create a customer-centric, scalable, and globally competitive Onboarding platform.
• Taking ownership of Onboarding and accounts conversion end to end, observing and measuring our conversion numbers, working with UX and research teams to conduct research and usability testing to understand customer pain points and areas for improvement.
• Engaging directly with clients, alongside frontline and operational teams, to understand their needs.
• Establishing close collaboration with engineers and multiple teams within the company to achieve shared objectives.

• Minimum 5 years of product management experience: Within a global fintech or TradFi with specific experience in optimizing the conversion of customers from first touch through to first trade.
• Previous experience as a Product manager within a global fintech or TradFi with specific experience in optimizing the conversion of customers from first touch through to first trade.
• Ability to formulate a vision and execute on short, medium and long strategies.
• Be a strategic thinker with the ability to develop and implement plans for the short, medium, and long term.
• You have a strong drive for success and thrive on overcoming challenges to ensure project success.
• Product Management and leadership experience with proven ability to influence and inspire teams from different departments to achieve successful product launches.
• Adaptability to thrive in a dynamic environment within a rapidly changing industry and can navigate demanding regulatory frameworks.
• A natural collaborator, working across diverse teams and stakeholders to define and deliver on a product strategy that supports the desired commercial priorities.

• Genuinely collaborative and friendly culture.
• Flexible and hybrid working.
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard.
• Ongoing personal development & learning opportunities.
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave.
• 3 paid volunteering days per year & Workplace Giving Program.
• Frequent events and celebrations including a standard weekly social.
• Best in class end of trip facilities including bicycle parking, change rooms & showers.
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas.

We are a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact.

We respect our team members' experiences and will never pay to remove a negative review. We are passionate about building a diverse workplace and strongly encourage applications from any background.