Global Onboarding Experience Strategist

5 days ago

Melbourne, Victoria, Australia beBeeConversion Full time $180,000 - $240,000
Product Conversion Specialist

The role involves developing and implementing a comprehensive onboarding strategy to guide users through the product adoption process.

Key responsibilities include:

  • Developing seamless onboarding and account management experiences.
  • Ideating, designing, and implementing new features and functionalities.
  • Prioritizing feature development based on user feedback, business objectives, and industry best practices.

As a Product Conversion Specialist, you will work closely with cross-functional teams to create a customer-centric, scalable, and globally competitive onboarding platform.

Engagement with clients, alongside frontline and operational teams, is essential to understand their needs and establish close collaboration with engineers and multiple teams within the business.

Traditional KYC methods will be combined with innovative technology to enhance and expand the capabilities of our platform.

Maintaining and optimizing current onboarding flows and processes while building a new, industry-leading platform is also a key responsibility.

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