It Service Delivery Leader

3 days ago

Perth, Western Australia Bebeeservicedelivery Full time

We are seeking a skilled and experienced IT professional to lead our service delivery team. As a Service Delivery Lead, you will be responsible for ensuring the seamless delivery of services to our clients.
This role combines technical expertise with strong leadership skills, requiring the ability to manage and motivate a high-performing team of support technicians. You will work closely with internal teams to ensure service delivery is aligned with client needs and expectations.
You will also play a key role in escalations, working directly with clients and stakeholders across the business to deliver exceptional results. To succeed in this role, you must have a deep understanding of ITIL-based service delivery and a passion for structured, high-quality client service.
The ideal candidate will possess outstanding communication and stakeholder management skills, with the ability to build trust and influence outcomes. A proactive, accountable, and solutions-focused mindset is essential, along with strong attention to detail and a commitment to delivering excellent results.
We offer a competitive salary package, flexible working arrangements, and opportunities for personal and professional growth. Our company values include keeping everyone informed, aligned, supported, and rewarding performance.
Key Responsibilities:
Lead the service delivery team to ensure seamless delivery of services to clients
Manage and motivate a high-performing team of support technicians
Work closely with internal teams to ensure service delivery is aligned with client needs and expectations
Play a key role in escalations, working directly with clients and stakeholders across the business
Requirements:
Demonstrated experience in service delivery or a closely related discipline
Solid commercial acumen and proven ability to deliver outcomes for clients
Deep understanding of ITIL-based service delivery and passion for structured, high-quality client service
Outstanding communication and stakeholder management skills
A proactive, accountable, and solutions-focused mindset
Strong attention to detail and commitment to delivering excellent results
What We Offer:
Competitive salary package
Flexible working arrangements
Opportunities for personal and professional growth
Company values centered around keeping everyone informed, aligned, supported, and rewarding performance

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