Customer Support Professional

4 days ago


Darwin, Northern Territory, Australia Centorrino Technologies Full time
IT Service Desk Analyst Role

We're seeking an experienced IT Service Desk Analyst to join our team at Centorrino Technologies.

About the Company

Centorrino Technologies is a dynamic and innovative company that values its employees. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68.

Job Description

As an IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.

You will work within a dedicated sub-team to own our client's end-user onboarding experience. Your key responsibilities include:

  • Ensuring all documented processes are followed and high-quality outcomes are experienced by our customers with every encounter.
  • Refining, updating, and improving processes in line with customer changing needs.
  • Working with a range of technologies, including but not limited to Microsoft 365 stack, Active Directory, VOIP solutions, and more.
Requirements

To be successful in this role, you will need:

  • A process-driven mindset.
  • High attention to detail.
  • Willingness to learn new things.
  • A positive and collaborative can-do attitude.
  • Excellent communication skills.
  • Experience in a similar role.
Benefits

We offer a range of benefits, including:

  • Hybrid working with team anchor days to support collaboration.
  • Extensive training and development opportunities.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

Our estimated salary for this role is around $80,000 - $110,000 per annum, depending on your level of experience and qualifications.


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