Customer Support Expert

2 weeks ago


Darwin city centre, Northern Territory, Australia Kinetic IT Full time
About the Role

We are seeking a highly motivated Customer Support Expert to join our team in Darwin. As a key member of our customer service team, you will be responsible for delivering exceptional support to our clients via phone and email.

Job Overview

This is an exciting opportunity to work with a leading technology solutions provider in Australia. You will be part of a dynamic team that prides itself on delivering high-quality service to its clients.

Responsibilities
  • Provide top-notch customer support via phone and email
  • Remotely troubleshoot and resolve technical issues
  • Log jobs and escalate to cross-functional teams
  • Collaborate with other vendors and service providers
  • Publish and review knowledge-based articles
Requirements
  • Experience in a customer-centric role
  • Excellent communication skills - both verbal and written
  • PASSION FOR WORKING IN A COLLABORATIVE TEAM
  • Ability to stay calm under pressure
  • Experience working in a call-centre environment (desirable but not essential)
Clearance Requirements
  • Australian citizenship to obtain NT Police Criminal History Check
  • Ability to obtain National Police Clearance & Working With Children Check
  • Ability to work a 24/7 roster – you will receive a 25% loading on top of your salary
The Kinetic IT Difference

At Kinetic IT, we pride ourselves on being a 100% Australian-owned organisation and delivering exceptional service that exceeds our customers' expectations. We value our employees and provide regular opportunities for professional development and growth.

  • Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night and End of Year Party
  • Vendor Exam Support, ITIL 4 Training, Free access to a training platform
  • Dedicated professional development reviews every 6 months, with monthly follow ups
  • An open and supportive culture where we respect all people and individuals, and everyone has a voice
About Kinetic IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. Our focus is on providing exceptional service that meets the evolving needs of our clients.



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