Customer Experience Outcomes Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeBusiness Full time $100,000 - $150,000
Job Overview

The Business Value Specialist is a critical role that plays a pivotal part in our efforts to assess, quantify, and communicate the impact of our cloud solutions on clients' business objectives.

This position requires a passion for technology, customer experience, and driving tangible business outcomes.

The ideal candidate will connect customer experience delivery requirements to the vision of what is possible and to the outcomes delivered by our platform.

Main Responsibilities:

  • Collaborate with clients and internal teams to understand business challenges and objectives related to customer experience.
  • Conduct thorough assessments to identify and evaluate the potential value of modern experience solutions in addressing these challenges.
  • Quantify the business impact of potential solutions on key performance indicators (KPIs) such as customer satisfaction, efficiency, and revenue growth.
  • Utilize data analytics and financial modeling to demonstrate the total cost of ownership and/or the return on investment for clients.

Requirements:

  • Expertise in AI, CCaaS, and Experience Orchestration solutions.
  • Fresh perspective on the dynamic landscape of experience delivery.
  • Strong communication and presentation skills.
  • Collaborative mindset to work closely with cross-functional teams.

Benefits:

As a Business Value Specialist, you will have the opportunity to work on high-impact projects that drive business growth and improve customer experiences.

You will be an integral part of our team, working collaboratively to achieve our goals and objectives.

SUCCESS WILL BE MEASURED BY DIFFERENTIAL WIN RATES WHEN YOU ARE ENGAGED AS WELL AS BOOKINGS GROWTH AND SATISFACTION SCORES.

We are looking for a skilled and motivated individual who can contribute to our team's success. If you are passionate about technology and customer experience, and have a strong desire to drive business outcomes, we encourage you to apply for this exciting opportunity.

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