Enhancing Customer Outcomes
2 days ago
We are seeking a highly skilled Customer Experience Specialist to join our Client Services team.
Job Responsibilities:
- Coordinate the execution of customer experience programs in collaboration with the client service team
- Communicate effectively with both internal and external stakeholders
- Manage resources and plan projects
- Validate and analyze data
- Generate insights and reports from program data
- Ensure timely and accurate invoicing for program services
Requirements:
- Relevant tertiary qualification in business, marketing or communications (desired but not mandatory)
- Previous experience working in retail, administration, or a client service role is essential
- Excellent written and verbal communication skills
- Ability to interpret and analyze complex data
- Proficiency in MS Excel and PowerPoint at an intermediate level
About This Role:
- The ideal candidate has a passion for delivering exceptional customer experiences
- Must possess strong organizational skills and be able to multitask effectively
- Confident problem solver with excellent time management skills
- Proven ability to build strong relationships and influence others
- Target-oriented with a strong focus on meeting deadlines
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