Strategic Customer Outcome Specialist

2 days ago

Sydney, New South Wales, Australia beBeeGovernance Full time $90,000 - $110,000
Product Governance Analyst Job Description

We are seeking a Product Analyst to join the Product Governance team, playing a key role in driving customer outcomes and product effectiveness.

  • Collect and validate data - source customer outcome data, regulatory requirements, customer advocacy, and competitor environment themes.
  • Analyse and interpret data - assess whether product outcomes demonstrate value and confirm that products are being sold to the intended customer segments.
  • Identify solution-based outcomes - propose recommendations with tangible actions to improve customer outcomes, including categorisation of urgency.
  • Write report and deliver - prepare and deliver comprehensive customer outcomes reports to the responsible Product Manager.
  • Track and monitor - follow up on post-review actions and recommendations, ensuring visibility through governance dashboards.
Key Skills and Qualifications
  • Able to act as a strong advocate for customers, with conviction to stand behind insights and recommendations that support good customer outcomes.
  • A strong sense of curiosity to analyse and interpret data (quantitative and qualitative).
  • Understanding of design and distribution obligations.
  • Knowledge of financial retail product lifecycles, design, distribution strategies, and monitoring of effectiveness.
  • Ability to critically assess and translate data into actionable recommendations.
  • Clear written and verbal communication skills to present findings to stakeholders.
About This Role

This is an exciting opportunity to drive customer outcomes and product effectiveness. As a Product Governance Analyst, you will play a key role in collecting, analysing, and interpreting data to inform business decisions.

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