Customer Experience Specialist

1 week ago

Sydney, New South Wales, Australia beBeeRelationship Full time $55,000 - $95,000

Job Role Summary

We are seeking a customer-focused professional to join our team as a relationship builder and product specialist. This role involves engaging with customers to understand their financial needs, providing expert knowledge on our digital banking offerings, and referring them to specialist teams for tailored solutions.

The ideal candidate will possess strong communication skills, be comfortable working with numbers, and adept at navigating multiple systems. They should also have experience in customer-facing roles and the ability to work flexibly in a dynamic environment.

Key Responsibilities:

  • Engage with customers to understand their financial goals and objectives.
  • Provide expert knowledge on our digital banking offerings and refer customers to specialist teams for tailored solutions.
  • Work collaboratively with internal stakeholders to deliver exceptional customer experiences.
  • Maintain accurate records of customer interactions and transactions.
  • Identify opportunities to enhance customer relationships and improve business outcomes.

Required Skills and Qualifications:

  • Strong customer service skills and experience in customer-facing roles.
  • Excellent communication and interpersonal skills.
  • Aptitude for working with numbers and navigating multiple systems.
  • Ability to work flexibly in a dynamic environment and adapt to changing priorities.
  • Demonstrated ability to build strong relationships with customers and colleagues.

Benefits:

This role offers the opportunity to work in a fast-paced, dynamic environment with a highly motivated team. You will have access to ongoing training and development opportunities to help you grow your skills and career.

Ongoing Support:

You will receive regular coaching and feedback to ensure you have the tools and resources you need to succeed in this role. We also offer a range of employee benefits, including [insert benefits].

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