Onboarding Specialist Leader

9 hours ago

Australia beBeeImplementation Full time $130,000 - $170,000

Expert Onboarding Lead

Our analytics platform is the central hub for eCommerce brands. We empower them with visibility to make informed decisions, scale faster, and optimize every dollar spent.

We are seeking an Expert Onboarding Lead to own the onboarding journey for new clients. From contract signature to full go-live, you will lead implementation projects end-to-end, ensuring a smooth launch that sets the foundation for long-term customer success.

Key Responsibilities:

  • Act as the primary point of contact and trusted advisor for clients throughout onboarding.
  • Lead end-to-end implementation projects, from documentation and configuration to testing, training, and launch.
  • Manage multiple client implementations simultaneously, balancing priorities without compromising quality.
  • Deliver strategic guidance on marketing and analytics workflows, helping clients maximize the value of our platform from day one.
  • Provide leadership during training and onboarding sessions, driving adoption and confidence in the platform.
  • Partner cross-functionally with Customer Success, Product, Development, Finance, Technical Support, and Marketing to resolve issues and streamline processes.
  • Identify risks early, proactively remove blockers, and keep projects on track to meet deadlines.
  • Monitor product usage and adoption immediately post-launch, ensuring a seamless transition to Customer Success.
  • Share insights and feedback to influence both product development and internal onboarding processes.
  • Troubleshoot software and integration challenges when needed, escalating appropriately.

Requirements:

  • Strong leadership presence with proven ability to manage client relationships at both strategic and tactical levels.
  • Excellent written and verbal communication skills, including the ability to simplify complex concepts.
  • Demonstrated project management experience, with a track record of successfully leading complex onboarding or implementation projects.
  • Solid understanding of digital marketing tools, data workflows, and how modern marketing teams operate.
  • Knowledge of retail and eCommerce business needs, processes, and best practices.
  • Highly organized and detail-oriented, with the ability to manage competing priorities in fast-moving environments.
  • Technical aptitude to support client onboarding and troubleshoot issues.
  • A proactive, solution-oriented mindset with the ability to think strategically while executing tactically for both your customers and your team.

What We Offer:

  • Competitive salary and benefits package.
  • Generous PTO policy, allowing you to relax and recharge when needed.
  • Equity in a growing company.
  • A collaborative and dynamic work environment.
  • The opportunity to work with a talented team of professionals who are passionate about delivering exceptional results.

Triple Whale Values:

  • We Are Customer Obsessed: We prioritize our customers' needs above all else.
  • We Move (Very) Quickly: We iterate rapidly to deliver value to our customers.
  • We Are Trustworthy: We communicate openly and honestly, fostering trust among our customers and team members.
  • We Are Curious: We ask questions and seek knowledge to drive innovation and growth.
  • We Act Like A Mensch: We conduct ourselves with integrity, empathy, and respect.
  • Greatest Team: We strive to create a world-class team of talented individuals who share our values and passion for excellence.

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