Onboarding and Migrations Specialist

1 week ago


Australia Momence Full time $60,000 - $80,000 per year

About Momence

Momence is a next-gen booking and communications platform for experience-based businesses, such as yoga and pilates studios, gyms, dance schools, salons and spas, golf facilities, swim schools, etc. We help thousands of businesses with scheduling and payments, communication, and automation of their business backend. We also have a customer-facing Momence app, where tens of thousands of customers book their wellness experiences every month.

As a remote-first company backed by Y Combinator (Summer 2020), we are revolutionizing the experience economy by providing modern software solutions to an underserved industry.

About the role

Momence Onboarding and Migrations Specialists leverage their detail orientation and customer-obsession to manage the migration and onboarding process for studios and businesses transitioning from other platforms to Momence. This customer-facing role is crucial in ensuring a seamless and successful migration of data, contributing to a positive experience for our clients. Onboarding and Migrations Specialists' day-to-day work supports these core responsibilities:

  • Onboarding Coordination: Guiding new clients through the onboarding process, providing necessary support and resources to ensure they are comfortable and proficient with our platform
  • Migration Management: Overseeing the migration process as customers' primary point of contact, from initial contact, to needs assessments, to completion, ensuring data integrity and a smooth transition to the Momence platform
  • Data Migration: Overseeing accurate migration of data (client information, schedules, payment details, and other relevant data) from a client's previous platform to Momence
  • Client Communication: Regularly communicating with clients throughout migration, addressing concerns, providing timely updates, and prioritizing responsiveness as means of showing customer care and service
  • Troubleshooting: Identifying and resolving issues that arise in the migration process, working with technical support and development teams as needed
  • Training and Support: Conducting training sessions and providing ongoing support to clients, ensuring they fully utilizing the Momence features and benefits to best support their businesses
  • Documentation: Accurately documenting customer interactions, progress, and key information in our CRM system to ensure data integrity and knowledge sharing; creating and maintaining process documentation, step-by-step guides, and FAQs
  • Collaboration and Escalation: Working with various teams at Momence (Sales, Product, Support, and Customer Success) to ensure alignment and effective communication through the onboarding process and post-launch handoff; proactively addressing customer concerns, providing timely resolutions and escalating to the appropriate teams when necessary

This is a full time, fully remote, contracted position, for which we're currently considering candidates residing in Australia, New Zealand or Singapore, who can largely work in AEST hours.

About you

You're driven by the opportunity to genuinely help clients and set them (and their businesses) up for success. You recognize that customer obsession requires trust, rapport, and connection, and that responsiveness, accuracy, and detail-orientation are just as important to show you care about customers' best outcome.

While you needn't have deep experience analyzing, manipulating, or managing data, you are comfortable working with large data sets, and can successfully and accurately manage data migration. You're humble and proactive in resolving issues you encounter along the way in any project you manage, working independently to delight customers, and collaborating cross-functionally to serve their best outcome.

If you're savvy with Excel and/or Google sheets, comfortable working with large data sets, doggedly customer-obsessed, and have experience in onboarding, implementation, project management, customer success, or other client-facing roles, we might just be a great fit

What you should have
While we welcome experience from a wide range of career and industry backgrounds, all candidates should meet the following qualifications for consideration:

  • Proven success in a similar role (customer service, onboarding, implementation, project management, or other client-facing role), ideally in a software or technology company
  • Very solid proficiency in Excel Google Sheets, data management tools, and CRM systems
  • Experience working with large data sets; strong understanding of data migration processes and best practices
  • Excellent verbal and written English communication skills; communicates complex information to diverse audience
  • Strong interpersonal skills; can build trust, rapport, and positive relationships with customers
  • Exceptional organization and attention to detail; can prioritize, manage multiple projects, and meet deadlines
  • Ability to work independently and collaboratively in a team environment, leveraging cross-functional expertise to drive customer success while managing multiple projects and client needs simultaneously

We'll be particularly excited if you also have

  • Experience in the fitness or wellness industries
  • Experience working and managing projects remotely

What we offer

  • Flexible vacation policy - we encourage you to take time for yourself, whether it be a vacation, mental wellness day, etc.
  • A peer recognition program that celebrates teammates across the company globally

At Momence, we celebrate diversity and strive to create an inclusive environment where there is respect, regardless of your background or identity. We are committed to being an equal opportunity employer and welcome you as you are.



  • Australia Suzva Software Technologies Full time $100,000 - $150,000 per year

    New Role OpenShift Migration Specialist | Anywhere in AustraliaLocation: Anywhere in Australia (Remote/Onsite as per project needs)Rate: Share Current & Expected CTC (in AUD/day)About the RoleWe are seeking a highly skilled OpenShift Migration Specialist to lead a large-scale migration from Dell/VMware OpenShift to IBM Fusion OpenShift (bare metal). You will...


  • Australia beBeeDataMigration Full time $150,000 - $170,000

    About This RoleWe're seeking a skilled Data Migration Specialist to join our team. As part of our organization's digital transformation, you'll be responsible for migrating high-quality data into our new platform.This is an exciting opportunity to work on one of the most critical components of our transformation journey. You'll collaborate with system owners...


  • Australia beBeeMIGRATION Full time $89,499 - $114,998

    Job Title:Content Migration SpecialistOur state government client requires a Content Migration Specialist to work as part of the SharePoint to Cloud project team.This role primarily involves writing and adapting content from legacy intranet and SharePoint sites to our modern enterprise Intranet and SharePoint Online platform. The position also involves...


  • Australia beBeeExpert Full time $75,000 - $85,000

    Migration Specialist OpportunityAbout the RoleThis position presents a unique chance to expand your expertise in a cutting-edge migration practice. As a seasoned expert, you will be responsible for providing authoritative advice on Australian migration law and procedures.Key Responsibilities:Offer expert guidance on Australian migration legislation and...


  • Australia beBeeMigration Full time $90,000 - $110,000

    Expert Migration Guidance for Global CitizensWe are seeking a seasoned migration professional to join our purpose-driven organization. As a key team member, you will work closely with clients, providing expert guidance on Australia's complex migration pathways.Key Responsibilities:Deliver high-quality advice on visa subclasses including Student Visa, General...


  • Australia beBeeDataIntegration Full time $150,000 - $170,000

    About the Position:We are seeking a seasoned Data Integration Specialist to drive data migration, integration and quality initiatives for our organization's flagship program. The ideal candidate will be a hands-on technical leader, ready to take ownership of end-to-end data processes and collaborate with cross-functional teams.Key Responsibilities:Perform...


  • Australia beBeeCloud Full time $120,000 - $200,000

    Cloud Infrastructure ExpertWe are seeking a highly skilled Cloud Infrastructure Expert to drive end-to-end migration of on-premises systems to Microsoft Azure and design secure, scalable, and resilient infrastructure solutions.Key Responsibilities:Drive the migration of on-premises systems to Microsoft AzureDesign and deliver secure, scalable, and resilient...


  • Australia beBeeMigrator Full time $100,000 - $120,000

    Cloud Migration Specialist WantedSecure on-prem Bluecoat proxy solutions are being migrated to cloud-based environments using Web Security Services (WSS). We need a skilled professional with experience in Bluecoat proxy migrations to join our team.About the RoleThis is an exciting opportunity for someone who can leverage their expertise in cloud security...


  • Australia beBeeExpert Full time US$26,350 - US$59,300

    Global Onboarding ExpertWe are seeking a highly skilled Global Onboarding Expert to join our team. This is an exciting opportunity to work with a globally distributed workforce and contribute to shaping the future of global employment.The successful candidate will be responsible for managing the onboarding process for new employees, ensuring a smooth and...


  • Australia beBeeImplementation Full time $130,000 - $170,000

    Expert Onboarding LeadOur analytics platform is the central hub for eCommerce brands. We empower them with visibility to make informed decisions, scale faster, and optimize every dollar spent.We are seeking an Expert Onboarding Lead to own the onboarding journey for new clients. From contract signature to full go-live, you will lead implementation projects...