Hotel Housekeeping Supervisor

4 days ago


Albert Park, Victoria, Australia Accor Full time

Job Summary

We are seeking a highly motivated and experienced Housekeeping Supervisor to lead our team of housekeeping professionals at Accor's Pullman & Mercure Melbourne Albert Park hotel. As a Housekeeping Supervisor, you will be responsible for overseeing the day-to-day operations of the housekeeping team, ensuring that our hotel's high standards of cleanliness and service are consistently met.

Key Responsibilities

  • Lead the Housekeeping Team: Supervise and motivate the housekeeping team to ensure that they are working efficiently and effectively to meet the hotel's standards.
  • Train and Develop Team Members: Provide training and development opportunities to housekeeping team members to enhance their skills and knowledge.
  • Maintain High Standards: Ensure that the hotel's high standards of cleanliness and service are consistently met, and that all housekeeping team members are aware of and adhere to these standards.
  • Organize and Allocate Rooms: Organize and allocate rooms for the housekeeping team to ensure that all rooms are cleaned and maintained to the highest standard.
  • Assist with Public Area Cleaning: Assist with the cleaning of public areas, including the lobby, corridors, and other common areas.
  • Assist with Guest Room Cleaning: Assist with the cleaning of guest rooms, including bathrooms, re-arranging beds, and organizing linens.
  • Ensure Chemical Safety and OH&S Standards: Ensure that all housekeeping team members are aware of and adhere to chemical safety and OH&S standards.

Requirements

  • Previous Supervisory Experience: Previous supervisory experience within a hotel environment is essential.
  • Excellent Communication and Interpersonal Skills: Excellent communication and interpersonal skills to lead, motivate, and develop the housekeeping team.
  • Problem-Solving Skills: Strong problem-solving skills to ensure that the day runs smoothly and that any issues are resolved promptly.
  • Reliability and Flexibility: Reliability and flexibility to work a rotating roster, including evenings, weekends, and public holidays.
  • Experience with Opera and HUB OS: Experience with Opera and HUB OS is highly desirable.

What We Offer

  • On-Site Car Park: On-site car park available for employees.
  • Employee Assistance Program: Access to a confidential Employee Assistance Program.
  • Inclusive and Diverse Environment: Inclusive and diverse environment that values and respects all employees.
  • Reward and Recognition Programs: Reward and recognition programs to recognize and reward employees' contributions and achievements.
  • Mentoring and Career Development: Mentoring and career development opportunities to support employees' career growth and development.


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