Housekeeping Supervisor

1 week ago

Derwent Park, Australia Grupo Mantra Full time

**About Us**

Grupo Mantra is a leading hospitality company with a portfolio of diverse brands and a commitment to excellence in customer service.

**Job Summary**

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Grupo Mantra. As a Housekeeping Supervisor, you will be responsible for leading a team of housekeeping staff and ensuring that our hotel rooms and public areas are clean and well-maintained.

**Key Responsibilities**

  • Prepare and distribute morning reports to the housekeeping team, highlighting occupied, vacant, and out-of-order rooms.
  • Assist the Head of Department in developing and implementing productivity and motivation strategies for the housekeeping team.
  • Coordinate daily work activities, ensuring that all department procedures are followed and daily tasks are completed to the highest standard.
  • Conduct daily departmental meetings to brief the team on activities and discuss any issues relevant to the shift.
  • Provide a complete and accurate handover between shifts, communicating any requirements for subsequent shifts.
  • Assist in the preparation of housekeeping rosters, ensuring that the optimum number of staff is achieved within budgetary guidelines.
  • Assist in the recruitment and selection of housekeeping staff, when required.
  • Organize skill training for housekeeping team members in conjunction with the Talent and Culture department.
  • Implement strategies to increase productivity and morale within the department, in conjunction with the Head of Department.
  • Communicate with all departments in the hotel to ensure a smooth flow of work.
  • Prepare accurate reports as required by the Head of Department.
  • Conduct regular checks of all areas of the hotel to ensure that all facilities are being cleaned and maintained to the highest standard.
  • Assist in controlling all housekeeping inventory, including chemicals, linen, and supplies.
  • Assist in controlling all housekeeping team member uniforms, ensuring adequate supplies are available.
  • React professionally and in a timely manner to all guest complaints, ensuring that follow-up is completed and the Executive Housekeeper is informed.
  • Recommend strategies to improve guest comfort and experience.
  • Daily check and maintain team members' grooming standards.
  • Liaise closely with the Front Office Manager and the Maintenance Manager/department to ensure a quick changeover of rooms.
  • Liaise with outside contractors regarding laundry and cleaning material services in the absence of the Executive Housekeeper.
  • Participate in scheduled training and development programs provided by the hotel to improve self and department standards, and attend departmental meetings as required.
  • Conduct timely performance development appraisals for housekeeping team members.
  • Assist guests with all enquiries and complaints, and provide accurate information to guests about hotel facilities and features.
  • Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure.
  • Ensure all team members (and self) handle all amenities, chemicals, and equipment according to specific instructions and Workplace Health & Safety standards.
  • Ensure all Team Members are fully trained in hotel fire and emergency procedures and all fire wardens attend training as required.

**Requirements**

  • Exceptional attention to detail with previous housekeeping leadership experience.
  • Excellent communication, interpersonal, and time management skills with a friendly and outgoing personality.
  • A quick thinker, who can think on the spot to ensure the day runs as smoothly as possible.
  • Excellent grooming and presentation skills.
  • A person who is not only a leader but also a team player, who will be hands-on to see their team succeed.

**What We Offer**

Base hourly rate $27.83, equivalent to $54, $60,000 based on working days and penalties applicable as per the Hospitality Industry General Award.

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