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Hotel Service Manager

2 months ago

Derwent Park, Australia Grupo Mantra Full time

Job Summary:

We are seeking a highly motivated and experienced professional to join our team as a Hotel Service Manager. As a key member of our management team, you will be responsible for leading and managing the Front Office and Housekeeping departments to ensure exceptional guest service and satisfaction.

Key Responsibilities:

  • Lead and manage the Front Office and Housekeeping departments to ensure exceptional guest service and satisfaction.
  • Supervise and train Front Office and Housekeeping staff to ensure they meet the highest standards of service and quality.
  • Develop and implement strategies to improve guest comfort and satisfaction.
  • Work closely with other departments to ensure seamless communication and collaboration.
  • Monitor and control departmental budgets and expenses to ensure financial targets are met.
  • Ensure compliance with company policies and procedures, as well as relevant laws and regulations.

Requirements:

  • Proven leadership and management experience in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Knowledge of hotel operations and management systems.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].