Healthcare Navigator
1 week ago
Provide exceptional customer service and make a meaningful impact in members' lives.
About the RoleAs a Branch Member Consultant, you'll be the face of our organisation, guiding members in making informed healthcare choices and finding the best solutions for their needs.
Key Responsibilities- Embrace face-to-face and telephone needs-based selling, highlighting diverse health, life, and other insurance products.
- Ensure resolutions to members' problems that exceed expectations and maintain accurate membership information in accordance with organisational policies and procedures.
- Possess a keen drive to make a difference in members' lives, with experience in needs-based selling highly desirable.
- Proven background in customer service environments, with the ability to build rapport quickly and confidently.
- Quick to grasp complex computer systems.
- Thrives in a collaborative team environment and adaptable to evolving work practices and needs.
Our purpose is to bring a human touch to healthcare. Since 1932 we've been putting members and their health first. As a leading not-for-profit health fund, we cover millions of members with various insurance types. Our vision is to make healthcare understandable, affordable, high quality, and member-centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At the heart of our values are collaboration, empathy, and a commitment to excellence.
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