Technical Leadership Expert

4 days ago

Adelaide, South Australia beBeeExpert Full time $100,000 - $145,000
Job Description

The Senior Technical Consultant plays a critical role in delivering advanced technical expertise and strategic guidance to clients.

This role involves understanding client environments and translating their needs into effective, scalable solutions. The consultant is responsible for diagnosing and resolving complex incidents while proactively identifying opportunities for infrastructure optimisation and improvement.

The Senior Technical Consultant serves as a key escalation point for internal team members and requires strong collaboration across cross-functional teams.

  • Provide expert technical support and guidance to users and stakeholders, resolving complex issues across hardware, software, network, and multi-platform environments.
  • Engage in project and consultative based activities.
  • Act as a senior escalation point for high-impact or priority incidents, assessing severity, coordinating with internal teams or external vendors, and driving effective resolution.
  • Mentor and support junior engineers, offering technical direction and aligning their efforts with best practices and service delivery goals.
  • Promote and maintain a documentation-first culture by creating, reviewing, and improving technical documentation to ensure consistent knowledge sharing and enhance service quality.
  • Accurately record support activities and time in relevant systems to support client reporting, resource planning, and profitability tracking.
  • Identify and lead opportunities for continuous improvement across support processes, collaborating with stakeholders to streamline, automate, or optimize service delivery.
  • Build strong relationships with vendors and third-party providers to manage escalations and resolve infrastructure or application issues outside internal control.
  • Stay current with emerging technologies and industry trends to continuously develop technical expertise and contribute to innovation in IT support.

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