Administrative Support Professional

1 day ago

Hornsby, New South Wales, Australia beBeeCustomer Full time $66,000 - $86,000
Customer Service Representative

We are seeking a highly skilled and dedicated customer service representative to join our team. The ideal candidate will be passionate about delivering exceptional customer experiences and thrive in fast-paced environments.

The role involves providing courteous and accurate responses to patient and staff enquiries, maximising patient appointments and minimising schedule gaps. You will also be responsible for creating, rescheduling and cancelling appointments as required, maintaining a clean and organised reception area, and receiving patients and assisting emergency patients per HCF protocols.

You will work closely with other dental centres regarding patient files and records, perform daily banking and balance takings, and prepare end-of-day reports. Additionally, you will liaise with the accounts team to raise patient accounts, claim benefits, and process refunds, credit adjustments, and benefit issues.

  • Responsibilities:
    • Provide courteous, prompt, and accurate responses to all patient and staff enquiries.
    • Answer phones within established KPIs and ensure all calls are monitored and responded to throughout the day.
    • Maximise patient appointments and minimise schedule gaps.
    • Create, reschedule, and cancel appointments as required.
    • Maintain a clean and organised reception area.
    • Receive patients and assist emergency patients per HCF Dental protocols.
    • Raise patient accounts, claim benefits, and receipt gap payments efficiently.
    • Follow up on gap account payments and process refunds, credit adjustments, and benefit issues.
    • Perform daily banking and balance takings, preparing end-of-day reports.
    • Liaise with other Dental Centres regarding patient files and records.
Requirements
  • Essential Skills, Experience, and Qualifications:
    • Neat personal appearance and excellent presentation.
    • Competence in appointment booking and account systems.
    • Ability to maintain strict confidentiality, tact, and diplomacy at all times.
    • Knowledge of Dental Centre systems and procedures.
Benefits
  • Purpose-driven passion: We're united by a common purpose to make healthcare affordable, understandable, high quality and member-focused.
  • Wellness and work-life balance: We'll empower you with the necessary skills and tools to support your wellbeing and performance.
  • 50% subsidy on hospital and/or extras cover.
  • 18 weeks of parental leave for all new parents.
  • Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks, and more.
  • Discounts on HCF products and partner services.
Next Steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to us to discuss. We encourage applicants to submit their applications at their earliest convenience, as applications are reviewed as they are submitted.

  • Administrative Support Professional

    5 days ago

    Hornsby, New South Wales, Australia beBeeAdministrative Full time $67,800 - $70,250

    Clinical Support OfficerThis role involves providing efficient and streamlined administrative support to senior healthcare professionals.

  • Administrative Professional

    1 week ago

    Hornsby, New South Wales, Australia beBeeAdministrative Full time $68,971 - $70,255

    Job Title:Administrative ProfessionalKey Responsibilities:Meet and greet clients, answer general enquiries and direct them to the appropriate person or department.Manage day-to-day activities including taking messages, responding to emails and updating patient information in electronic medical records.Coordinate appointments and maintain accurate records of...

  • Administrative Support Specialist

    2 weeks ago

    Hornsby, New South Wales, Australia beBeeAdministrative Full time $68,960 - $70,932

    Administrative Coordinator Role Overview">">Maintaining an efficient workflow in a high-demand service environment is critical to success.">">As an Administrative Coordinator, you will be responsible for performing a range of administrative functions including meeting and greeting clients, answering general enquiries, directing enquiries to the appropriate...

  • Senior Administrative Officer

    4 days ago

    Hornsby, New South Wales, Australia beBeeAdministration Full time $69,040 - $70,720

    Administrative Support RoleWe are seeking a highly organised and proactive individual to provide efficient and streamlined administrative support to senior leadership and team members.The successful candidate is expected to have experience in providing administrative and clerical support, including management of confidential issues, coordination of meetings...

  • Support Professional

    2 weeks ago

    Hornsby, New South Wales, Australia beBeeSupport Full time $50,000 - $80,000

    About The JobWe are seeking an exceptional Support Professional to provide tailored assistance to clients.As a Support Professional, you will deliver high-quality support while helping clients achieve their goals as outlined in their individual plans.You will assist clients with daily living tasks, domestic chores, social interactions, transportation, and...

  • Administration Manager

    2 days ago

    Hornsby, New South Wales, Australia beBeeAdministrative Full time $68,357 - $70,207

    Key Role SummaryThis position represents a valuable opportunity to contribute meaningfully to the cohesive Outpatients Administration Team, facilitating efficient workflow and effective administrative functions every day.Main ResponsibilitiesMaintain an efficient working rhythm in high-pressure service environments by supporting administrative tasks such as...

  • Office Administrator

    3 days ago

    Hornsby, New South Wales, Australia beBeeAdministrative Full time $70,080 - $70,220

    Administrative Role OverviewThis administrative position is situated within a busy outpatient services department, supporting the delivery of multidisciplinary therapies and specialist clinics.Main ResponsibilitiesMaintaining efficient workflows in high-demand environmentsPerforming various administrative tasks, including client liaison, general enquiries,...

  • Administration Officer

    2 weeks ago

    Hornsby, New South Wales, Australia NSW Health Full time

    Overview Join to apply for the Administration Officer role at NSW Health. Would you like to be part of a cohesive Outpatients Administration Team performing meaningful, interesting and rewarding work every day? DetailsEmployment Type: Full Time Permanent Position Classification: Administration Officer Level 3 Remuneration: $1309.71 - $1350.53 per...

  • Employment Support Professional

    1 day ago

    Hornsby, New South Wales, Australia beBeeSupport Full time $68,000

    Job DescriptionThis part-time position is based in the Breakthru unit, focusing on employment supports. Our team helps participants with NDIS funding transition into gainful employment opportunities.">Key ResponsibilitiesExplore various industries and career opportunities through thorough research.Enhance interpersonal and professional skills through...

  • Support Services Coordinator

    1 day ago

    Hornsby, New South Wales, Australia beBeeAdministration Full time $56,660 - $70,210

    Administration Officer RoleThis role presents an exciting opportunity to contribute to a dynamic Outpatient Administration Team as an experienced administrator. As a pivotal team member, you will be responsible for delivering exceptional administrative support in a fast-paced outpatient environment.The key responsibilities of this position include:Providing...