Service Designer

6 days ago

Canberra, ACT, Australia beBeeInnovation Full time $110,497 - $163,685
Design Innovation Specialist

We are seeking a talented Design Innovation Specialist to join our team. As a key member of our organization, you will play a vital role in shaping the future of technology and innovation.

Main Responsibilities:

  • Conduct thorough analysis and research to identify user needs, pain points, and behaviors.
  • Develop comprehensive service blueprints, backbones, journey maps, and personas to effectively visualize and communicate service design concepts.
  • Collaborate with cross-functional teams to refine scope and backlogs, ensuring alignment with service design artifacts.
  • Work closely with delivery teams to integrate service design principles into the development process.
  • Facilitate workshops and co-creation sessions with stakeholders to ideate and prototype innovative service solutions.
  • Continuously iterate on service designs based on emerging requirements, user feedback, and data-driven insights.
Key Requirements

To be successful in this role, you will need:

  • Several years of demonstrable experience in a design role involving analysis/research and the development of service design artifacts.
  • Experience working within a scaled agile delivery framework.
  • Relevant tertiary and/or professional certifications.
  • Proficiency in design tools such as Miro, Figma, Useberry, Hotjar, and understanding of design thinking principles and techniques.
  • Excellent analytical skills to interpret user data and translate insights into actionable design solutions.
  • Strong communication skills to effectively collaborate with cross-functional teams and stakeholders.
Our Organization

We are a global ICT provider employing over 40,000 people in a diverse and dynamic workplace. We deliver services in over 200 countries and regions, partnering with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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