Healthcare Operations Director
2 weeks ago
At Mercy Health, every moment matters, and as a Service Manager for our Residential Aged Care Home in Shepperton, you will make a genuine difference when it's needed most.
This permanent full-time position offers a unique chance to lead a team where communication is valued and continuous improvement is promoted in accordance with accreditation and aged care standards.
- You will be an active leader of a team promoting positivity and safety while delivering our Model of Care that focuses on individual emotional and physical needs of residents.
- Liaise with stakeholders to deliver best practice operational and clinical services, including allied health, hospitality, lifestyle, and community activities.
Your Responsibilities
- Develop and implement strategies to enhance resident-centered care.
- Provide leadership and support to staff members to ensure they meet their roles and responsibilities.
- Collaborate with other departments to ensure seamless service delivery.
- Identify opportunities for process improvements and implement changes.
About You
We are seeking a skilled Service Manager who possesses:
- Strong HR and people management skills, including staff leadership and development, succession planning, and change management experience in a residential aged care environment.
- A high level of communication and interpersonal skills with proven ability to engage residents, families, the community, and internal and external stakeholders.
- Business acumen, including budgets, efficient rostering, occupancy, and aged care knowledge relating to AN-ACC, accreditation, and expected aged care standards.
- The ability to unite and lead a team focused on high performance in a values-driven culture.
Benefits
We offer a competitive salary package, including a base salary of $120,000 per annum, plus generous salary packaging options. Additionally, you will enjoy access to ongoing professional development and career progression opportunities, as well as a range of retail discounts and health and wellbeing programs.
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