Senior IT Support Specialist

1 month ago

Summer Hill, New South Wales, Australia Prouds Jewellers Full time
Senior Helpdesk Analyst

Prouds Jewellers is seeking an experienced Senior Helpdesk Analyst to join our team. As a key member of our IT department, you will be responsible for managing the support, maintenance, and improvement of our infrastructure systems.

Key Responsibilities:
  • Provide second-level technical support for technical issues or queries
  • Facilitate the support and maintenance of the IT infrastructure
  • Oversee the administration, management, and support of the IT infrastructure and operations
  • Manage relationships and projects with external stakeholders, such as ISP and system and network infrastructure suppliers
  • Document and identify detailed analysis in system implementations
  • Set-up, maintain, and support of network servers with appropriate contractors
  • Support, maintain, and monitor all picking and stocktake scanning systems
  • Provide support to the functionality of the Pathway system
  • Assist in presenting Cost Benefit Analysis and business cases to the Executive team or the Board in relations to infrastructure improvement plans or acquisition of system hardware
  • Assist in the implementation, documentation, and ongoing management of a business system disaster recovery plan
Requirements:
  • 3+ years working in IT Support roles
  • Ability to establish and maintain professional relationships with external key stakeholders
  • Experience working with IT systems, including MS Office, MS Exchange, and VMWare
  • Ability to work independently and as part of a team
  • Strong team player with the ability to lead by example
  • Excellent written and verbal communication skills
  • Self-motivated and results-driven
  • Proven ability to meet tight deadlines

Prouds Jewellers is committed to Equal Employment Opportunities.

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