Senior IT Support Specialist

6 days ago

Summer Hill, New South Wales, Australia Prouds Jewellers Full time

About Prouds Jewellers

Prouds Jewellers is a leading Australian jewellery retailer with over 470 stores and 5,000 team members nationwide. As a family-owned business, we pride ourselves on high standards and a drive for success.

Job Summary

We are seeking an experienced Senior IT Support Specialist to join our team. The successful candidate will be responsible for managing the support, maintenance, and improvement of all infrastructure systems across the business.

Key Responsibilities

  • Provide second-level technical support for technical issues or queries
  • Facilitate the support and maintenance of the IT infrastructure
  • Oversee the administration, management, and support of the IT infrastructure and operations
  • Manage server room operations, including hardware configuration and organisation, and provide continuous improvement and support
  • Provide ongoing IT support and development needs to the business
  • Manage relationships and projects with external stakeholders, such as ISP and system and network infrastructure suppliers
  • Document and identify detailed analysis in system implementations
  • Set up, maintain, and support network servers with appropriate contractors
  • Support, maintain, and monitor all picking and stocktake scanning systems
  • Provide support to the functionality of the Pathway system
  • Assist in presenting Cost Benefit Analysis and business cases to the Executive team or the Board in relations to infrastructure improvement plans or acquisition of system hardware
  • Assist in the implementation, documentation, and ongoing management of a business system disaster recovery plan
  • Perform additional ad hoc duties required by the department

Essential Criteria

  • 3+ years of experience in IT Support roles
  • Ability to establish and maintain professional relationships with external key stakeholders
  • Experience working with IT systems, including MS Office, MS Exchange, and VMWare
  • Ability to work independently and as part of a team
  • Strong team player with the ability to lead by example
  • Excellent written and verbal communication skills
  • Self-motivated and results-driven
  • Proven ability to meet tight deadlines

Desirable Criteria

  • Experience working with IT systems, including AIX, Point of Sale, Veeam, and SQL server
  • Experience managing the delivery of services and projects with external vendors
  • Relevant tertiary education in IT
  • Ability to mitigate risks, develop strategic plans, present successful business cases, and manage projects
  • Experience and knowledge of system design and integration

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