Strategic Team Leader for Member Experience

19 hours ago


Melbourne, Victoria, Australia Yarra City Council Full time

Enhance Member Experience with Our Leadership Team

As a key member of our leadership team, you will play a pivotal role in shaping the member experience at Yarra Leisure.

Key Responsibilities:

  • Drive a constructive culture through exceptional leadership and communication that develops a positive and empowered team.
  • Lead, coach and monitor the Member Experience team to achieve positive sales and retention outcomes.
  • Enhance the Yarra Leisure member experience via outreach and retention activities.
  • Monitor and evaluate customer feedback to enhance the member experience through continuous improvement.
  • Champion a member first best practice culture across Yarra Leisure.

A Dynamic Environment Awaits

Yarra city council is an exciting and progressive Organisation. We pride ourselves on an inclusive culture, continual progression and development of staff. We aim to make a positive difference in people's lives and continually improve service to the community.



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